Ipower - Don't Bother!!!!!!!!! - Printable Version +- Domain Social Forums (http://www.domainsocial.com) +-- Forum: Domain Discussions (http://www.domainsocial.com/Forum-Domain-Discussions) +--- Forum: Domain Companies (http://www.domainsocial.com/Forum-Domain-Companies) +--- Thread: Ipower - Don't Bother!!!!!!!!! (/Thread-Ipower-Don-t-Bother) |
Ipower - Don't Bother!!!!!!!!! - Chris - 02-20-2007 My experience with ipower last few days: I needed to renew a domain that I was worried would expire and get bought by somebody else. I lost my login details so I tried the "lost details" links, but they didn't work. I went into Livechat with ipower, and asked for my details, the guy said he'd send them through email. 24 hours later - nothing. I did Livechat again - this time I had to email the transfer department. Another 24 hours - nothing. I visit Livechat again, this time I am told to email the Sales department. I am losing all patience by this time, so I demand better, I am informed the details will be sent through email. Nothing arrived..... So I decide to CALL them, despite the fact it would be an international call (I'm in the UK). 35 minutes of "your call is important to us...." and I hung up. I tried again later, but gave in at 10 minutes. I revisited Livechat and demanded better, finally my details are sent, and I can login. I login to my centralized login system (for all my domains), but can't find the authorisation code (I wanted to switch hosts - don't ask why or I'll hit you). Back to Livechat. I apparently have to login to the INDIVIDUAL domain login system for this. So I try that and it doesn't work. Livechat again, and they send me login details. So I login, but I find out that I might not be able to transfer in time now, so I decide to swallow my pride and renew the domains I really want to keep. I go to Sales Livechat where I am told to call the sales department. What's the point of Sales Livechat? Who knows! Anyway, I tell them I tried and was on hold for 35 minutes. The guy says "try again, maybe it will be less", I'm like "maybe it won't!". Argh. I ask if he could give me a direct number, to skip all of the holding, because of the urgency of the situation and the hassle I've had to deal with. The answer is no. So if you're considering using Ipower - please reconsider. Their customer service is a joke!!! And their system is faulty!!!!!!! Ipower - Don't Bother!!!!!!!!! - Chris - 02-20-2007 I just thought - maybe I couldn't get through to sales because of President's day??????? I didn't realise until now. Still doesn't excuse anything.......just a partial explanation. Ipower - Don't Bother!!!!!!!!! - berlinlife06 - 02-20-2007 Chris Wrote:I just thought - maybe I couldn't get through to sales because of President's day??????? Hey Chris! I'm sorry you had to go through all that! I understand you perfectly since I was dealing with abad customer service the whole day today here in Berlin. But in their case it is plain bad service, because Presidents Day doesn't mean people are not working. In Any case some banks are close to the public, but most EVERYBODY is working. Ipower - Don't Bother!!!!!!!!! - Sophie - 02-20-2007 I'm sorry you have to go through that! That's bad customer service. Is ipower the same as ipowerweb? Or totally different? Ipower - Don't Bother!!!!!!!!! - DomainCroc - 02-20-2007 Performed a search on I-Power and was sent here: FindHosts.com - Shared Webhosting - iPowerweb Reviews Chris, It is amazing that we as customers, are treated this way. I am so sorry for what you are going through. Seems, you are not alone. You may want to post your experience at the above listed site, also. That is why these forums are so important, so that we can help one another. Please read what a fellow named Rick, experienced: [ Quote:B]We have several hundred domains for our business as part of our marketing and branding strategy[/B]. Ipower - Don't Bother!!!!!!!!! - zach - 02-20-2007 So did you renew your domainsat IPower or did you manage to get them transfered? or did you lose them....? Everytime someone renews their domain, they end up having a bad experience. Almost all of ipower's customers got there because of the cheap domains, and almost all of those customers TRY to leave before the registration period ends. Hope everything worked out in the end Zach Ipower - Don't Bother!!!!!!!!! - tcm9669 - 02-20-2007 Waw, what a hell of an experience! I think that you felt bad, too bad man. Hell that sucks, any ways hope that your domain is ok now... Ipower - Don't Bother!!!!!!!!! - Chris - 02-20-2007 Hi guys, Thanks for all your responses. I had quite a positive outcome in the end. I decided to call the "billing" department today. After a full wasted day yesterday, I decided this would be my second last option, my final option being to go to Godaddy and pay extra to snap up the domains when they become available - and cross my fingers... I talked to a very helpful and nice guy, he cancelled all the domains I didn't want, and renewed the one domain I was worried about. I was concerned they'd bill me for all the other domains that were cancelled but he reassured me it couldn't and wouldn't happen, because the billing is specific to each domain and he had only made amended the credit card details to the one I wanted. So it looks like I have kept ahold of the domain I thought I'd lose. I still wouldn't recommend ipower, overall their service is very bad, and their website software doesn't work very well. I was just lucky that I got connected to a very helpful guy who I thanked quite profusely! Ipower - Don't Bother!!!!!!!!! - Sophie - 02-20-2007 Great ending! Thanks for sharing your experience here Chris. Ipower - Don't Bother!!!!!!!!! - tcm9669 - 02-20-2007 At least.. You ended up in a good way. So now you still with them? |