My experience with ipower last few days:
I needed to renew a domain that I was worried would expire and get bought by somebody else.
I lost my login details so I tried the "lost details" links, but they didn't work. I went into Livechat with ipower, and asked for my details, the guy said he'd send them through email. 24 hours later - nothing. I did Livechat again - this time I had to email the transfer department. Another 24 hours - nothing. I visit Livechat again, this time I am told to email the Sales department. I am losing all patience by this time, so I demand better, I am informed the details will be sent through email. Nothing arrived.....
So I decide to CALL them, despite the fact it would be an international call (I'm in the UK). 35 minutes of "your call is important to us...." and I hung up. I tried again later, but gave in at 10 minutes. I revisited Livechat and demanded better, finally my details are sent, and I can login.
I login to my centralized login system (for all my domains), but can't find the authorisation code (I wanted to switch hosts - don't ask why or I'll hit you). Back to Livechat. I apparently have to login to the INDIVIDUAL domain login system for this. So I try that and it doesn't work. Livechat again, and they send me login details.
So I login, but I find out that I might not be able to transfer in time now, so I decide to swallow my pride and renew the domains I really want to keep. I go to Sales Livechat where I am told to call the sales department. What's the point of Sales Livechat? Who knows! Anyway, I tell them I tried and was on hold for 35 minutes. The guy says "try again, maybe it will be less", I'm like "maybe it won't!". Argh. I ask if he could give me a direct number, to skip all of the holding, because of the urgency of the situation and the hassle I've had to deal with. The answer is no.
So if you're considering using Ipower - please reconsider. Their customer service is a joke!!! And their system is faulty!!!!!!!
I needed to renew a domain that I was worried would expire and get bought by somebody else.
I lost my login details so I tried the "lost details" links, but they didn't work. I went into Livechat with ipower, and asked for my details, the guy said he'd send them through email. 24 hours later - nothing. I did Livechat again - this time I had to email the transfer department. Another 24 hours - nothing. I visit Livechat again, this time I am told to email the Sales department. I am losing all patience by this time, so I demand better, I am informed the details will be sent through email. Nothing arrived.....
So I decide to CALL them, despite the fact it would be an international call (I'm in the UK). 35 minutes of "your call is important to us...." and I hung up. I tried again later, but gave in at 10 minutes. I revisited Livechat and demanded better, finally my details are sent, and I can login.
I login to my centralized login system (for all my domains), but can't find the authorisation code (I wanted to switch hosts - don't ask why or I'll hit you). Back to Livechat. I apparently have to login to the INDIVIDUAL domain login system for this. So I try that and it doesn't work. Livechat again, and they send me login details.
So I login, but I find out that I might not be able to transfer in time now, so I decide to swallow my pride and renew the domains I really want to keep. I go to Sales Livechat where I am told to call the sales department. What's the point of Sales Livechat? Who knows! Anyway, I tell them I tried and was on hold for 35 minutes. The guy says "try again, maybe it will be less", I'm like "maybe it won't!". Argh. I ask if he could give me a direct number, to skip all of the holding, because of the urgency of the situation and the hassle I've had to deal with. The answer is no.
So if you're considering using Ipower - please reconsider. Their customer service is a joke!!! And their system is faulty!!!!!!!