02-18-2007, 02:23 PM
Yes, the motivation to have a customer service representative call you must have been money, but at least they are spending the money on making a phone call and not just sending an e-mail that is a standard letter when they just fill up your name and your merchandise. I think I would've like the attention of the phone call... I like to knwo that I am not just a number to them, but a person that deals with their business... Maybe on this I am too old fashion still.