Ipower - Don't Bother!!!!!!!!!

[DomainCroc]

Performed a search on I-Power and was sent here:

FindHosts.com - Shared Webhosting - iPowerweb Reviews

Chris,

It is amazing that we as customers, are treated this way.
I am so sorry for what you are going through.

Seems, you are not alone.

You may want to post your experience at the above listed site, also.

That is why these forums are so important, so that we can help one another.

Please read what a fellow named Rick, experienced:

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Quote:B]We have several hundred domains for our business as part of our marketing and branding strategy[/B].
Reviewer: Rick 02-14-2006
We have several hundred domains for our business as part of our marketing and branding strategy. Over 100 are through iPower because of the low cost. I do not plan on registering any more domains through them as the time and expense of trying to deal with them is not worth it.

Unlike Network Solutions where you can manage all your domains through one account dashboard, iPower gives you a separate username/password for each. You use their Vdeck to log into your control panel for that domain. Don’t try to bookmark the Vdeck link as there is a different one for each domain though the landing pages all look the same. If you want to have full control of your domain you have to send them an email requesting it be unlocked. Plan on sending several emails as it seems to take them a minimum of three tries before they get anything right. They will then send you back another username/password to get into the extended control panel (yet another link). All this means that with one domain registration you have two sets of logins and two links to manage the domain. Multiply that by a few and you need a spreadsheet to keep track of it all.

They want to do everything via email which wouldn’t be so bad if they handled them promptly and efficiently. I sent them an email for one issue and got back a reply on something completely different. This is typical of them. Its like they are in a bizzaro world. Their replies come back in a poorly composed form-letter email. You have to scroll down to a specific space in the email and insert your reply otherwise they ignore it. On a typical issue with them that should have been resolved with one round-trip email it took 11 emails instead before they corrected their error.

They have an online chat also but it is as frustrating as email. No matter what issue you address to them online they always end up telling you to phone their billing or transfer departments. Its totally worthless and more of the same bizzaro world as they ignore your issue and give a non-sequitur reply.

So that leaves phoning them as they last communication option. The several times I tried this over a three week period and during different times of the day I was on hold for an average of 90 minutes before I got a live person. But once you do you might as well be speaking to a robot. It’s as if they are reading from a script. Their reply will be from whatever script they can find that is closest to your issue—more bizzaro world. BEWARE: don’t let them put you on hold for anything because YOU WILL get dumped back into their automated attendant and never hear from the support rep again. If you call back you’re into the same loop again. Nothing ever gets resolved.

The funny thing is that they routinely send you automated emails asking them to rate their service!

I consider it my duty to warn anyone thinking of using them. Do not use them. You will regret it. Their service is shameful and might actually be a scam. Watch your credit card billing carefully and keep track of when domains are due for renewal. If you do use them expect to be abused, expect to get really angry, and expect to get more frustrated than in your worst nightmare—which is what they are.