02-20-2007, 05:15 PM
Hi guys,
Thanks for all your responses.
I had quite a positive outcome in the end. I decided to call the "billing" department today. After a full wasted day yesterday, I decided this would be my second last option, my final option being to go to Godaddy and pay extra to snap up the domains when they become available - and cross my fingers...
I talked to a very helpful and nice guy, he cancelled all the domains I didn't want, and renewed the one domain I was worried about. I was concerned they'd bill me for all the other domains that were cancelled but he reassured me it couldn't and wouldn't happen, because the billing is specific to each domain and he had only made amended the credit card details to the one I wanted.
So it looks like I have kept ahold of the domain I thought I'd lose.
I still wouldn't recommend ipower, overall their service is very bad, and their website software doesn't work very well. I was just lucky that I got connected to a very helpful guy who I thanked quite profusely!
Thanks for all your responses.
I had quite a positive outcome in the end. I decided to call the "billing" department today. After a full wasted day yesterday, I decided this would be my second last option, my final option being to go to Godaddy and pay extra to snap up the domains when they become available - and cross my fingers...
I talked to a very helpful and nice guy, he cancelled all the domains I didn't want, and renewed the one domain I was worried about. I was concerned they'd bill me for all the other domains that were cancelled but he reassured me it couldn't and wouldn't happen, because the billing is specific to each domain and he had only made amended the credit card details to the one I wanted.
So it looks like I have kept ahold of the domain I thought I'd lose.
I still wouldn't recommend ipower, overall their service is very bad, and their website software doesn't work very well. I was just lucky that I got connected to a very helpful guy who I thanked quite profusely!