RegisterFly Saga
#1
Recently I tried to register another .info domain with registerfly. I managed to only get the small discount, so I got the domain for $1.60 instead of $2.99. Unfortunately their system was not working when I tried to do it last Friday. (Not yesterday but the previous week.) I could not get a hold of support, so even though they debited my credit card, I decided to try it again. Again same problem, the domain got an error registering it. So at this point I had no domain and was charged twice on my card.

The fortunate news is I contacted them on Monday and they issued a refund. They did not charge back my card, but instead gave me a credit. Since they gave me a credit or $5.98 though, instead of $3.20, I am not going to complain.

Previously I had no problems registering an ocassional domain with them.
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#2
Wow. It's good to hear that a company is taking repsonsibility for oopses, even if it's not directly their fault. You don't see that too often these days.
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#3
Yeah. I have seen a lot of people bad mouthing them, but I am happy how it worked out. Although I still have not gone back and spent my refund yet. Smile
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#4
It is good pr for the site to do that. There are so many places that don't do that. It is great that they gave you more considering it was a credit. I hope I can get a credit or money back from go daddy. I am trying to get my money back from the parking I signed up for. I have decided not to park at all, not even on a free site. For now at least.
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#5
It is smart for them to have good customer service considering the demographic they serve. We aren't the kind of people who can keep quiet about bad customer service. Smile
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#6
No, I suppose we aren't the kind of people to keep quiet about poor customer service. I know that I would be one of the first to tell when I don't receive quality service. Stay away from me when I am on a rampage...lol!!! Wink
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#7
I'm with you! That is one of the reasons I adore a forum...you cansound off about stuff and you know that other people are reading what you're saying.
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#8
yea, a forum is a great place to get things off your chest, there is always a person her to show you support....Wink
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#9
That sounds pretty good Triumph!

I heard bad things about Registerfly that's why I have not tried registering a domain with them. I might just try buying one from them. Just one. :-)
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#10
These big companies sometime dont care of small customers, But it feels nice to hear that they made you a refund.
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